Survey

As part of Donovan Law Office's continuing effort to evaluate and improve our services, we have developed the following questionnaire. We encourage your response and appreciate your efforts in helping us to achieve our goal of providing the best settlement services in New Hampshire and Massachusetts. Please complete the following and click on the "Submit" button below to send it to Donovan Law. Thank you for your participation.

Email:
Name:

SCHEDULING:

Did our scheduler(s) promptly return your telephone calls?
Yes No
Comments:


2. Did our scheduler(s) adequately explain what they needed from you and how the scheduling of closings take place?
Yes No
Comments:


3. Was your closing scheduled at the time you requested?
Yes No
Comments:


4. Was the closing time and date confirmed with you prior to closing?
Yes No
Comments:



PROCESSING:

1. Did our processors promptly return your telephone calls?
Yes No
Comments:


2. Were the processors courteous and professional?
Yes No
Comments:


3. Did the processors adequately answer all your questions or refer you to a staff member who could?
Yes No
Comments:



CLOSING OFFICER/ATTORNEY:

1. Was the closing held on the date you requested?
Yes No
Comments:


2. Did your closing begin at the scheduled time?
Yes No
Comments:


3. Did the closing officer/attorney adequately explain the documents?
Yes No
Comments:


4. Did the closing officer/attorney answer all your questions?
Yes No
Comments:


5. Was the closing officer/attorney courteous and friendly?
Yes No
Comments:



GENERAL:

1. Were other members of the staff courteous and friendly?
Yes No
Comments:


2. How would you rate our overall service?
Excellent Good Average Fair Poor

3. Additional comments and/or suggestions:
 


WEBSITE:

1. How would you rate our website?
Excellent Good Average Fair Poor

2. Please list any comments or suggestions regarding our site including information you would like to see added to it.


   

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